Returns Policy

Return of Goods:

We will happily refund you, or exchange any item* returned to us within 14 days of receipt. All we ask is that it is in as new condition, unused and in original packaging including all labels and tags etc.

Send your return to the address below via Royal Mail or parcel delivery. We recommend that you obtain proof of postage.

  1. Returns Address:
  2. Returns Department
  3. Step Success Ltd
  4. 64 Charlton Road
  5. Shepton Mallet
  6. Somerset
  7. BA4 5PD

Please clearly label all returns and explain why you are returning goods and what you would like us to do; exchange or refund? With any returns we reserve the right not to refund any item that is not in new condition or after the 14 day period.

Report a Quality Issue

In the unlikely event that you receive a faulty item we will replace or refund it. If we have made a mistake with your order we want to put it right. Either way you will not be out of pocket so please get in touch so we can help.

Tel: 01749 343150 or Email: